The logistics company delivered 13 packages (1,405 goods) from China to Amazon warehouse. But only 1,218 goods put on sale after Amazon received the packages, 187 goods in 2 packages were confirmed lost. Logistics company should have to bear this high compensation, fortunately they had bought the Logisure for these packages in advance, so they finally got ￥3,500 compensation from Dowsure.
Wish卖家 Wish Seller
The Wish seller sold a flower pot in April 6th，however the consumer found it was broken when the goods was arrived, so he asked for refund. The seller dealt with the refund and applied for claim, finally he got ¥51.64 (50% compensation of refund losses) from Dowsure.
海外仓发货 Delivered from Warehouse Overseas
The seller sold 1 bottle of silicone free shampoo and delivered to America. But the consumer applied for refund because she didn’t like the fragrance of shampoo and the feeling after used it . The seller gave the money back to her and got ¥20.87 compensation (50% of freight charge) without submit any document or photo.
国内直邮自发货 Delivered from China
The American consumer bought 2 athletic undergarment, medium & large size (each for ¥90). The consumer thought the medium size didn’t fit her after she tried them on, so she asked for return. The seller dealt with the refund of the medium size athletic undergarment and got ¥45.01 (50% compensation of refund losses) from Dowsure.
The Chinese consumer bought a set of YSL perfume and the Estee Lauder facial cream which delivered from America to China. The package should be arrived in 7-10 working days, however, she didn’t received it even waited for over a month. The package was confirmed lost and the consumer got ¥1,000 compensation (amount insured) from Dowsure.
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